Frequently Asked Questions


Are my details secure ?

Yes we use a SSL secure server to process your payment, your personal details are secure , we use an outside testing company and we are fully compliant with the new PCI DSS rules imposed by the credit card providers meaning our site is tested against hackers and all security threats .
We retest our servers every 4 weeks and always have a valid site certificate .

What areas do you install doors ?

We are based in Birmingham , we install doors in the following areas .

Birmingham
Wolverhampton
Dudley
Walsall
Sanwell
West Bromwich
Solihull
Coventry
Meriden
Halesowen
Stourbridge
Bromsgrove
Redditch
Warwick
Tamworth
Lichfield
Cannock.

If your not sure if your location is included please give us a call .




How long will I have to wait for a garage door Installation?

Door fitting usually takes between 10 to 28 working days from your cleared funds being received ,some special sized doors or doors from abroad can take up to 6 weeks to arive but you will be notified if this is likely to happen and be given the opportunity to cancel, you can request an update update anytime by calling 0844 993 1444 .We will contact you up to 5 days in advance of item arriving to book your installation slot .

How much notice will I get of an installation date ?

We will book your fitting day 5 days in advance .

Am I paying VAT?

Yes we are a UK based company and so vat is charged at the applicable rate in force at the time of sale , all our prices are shown INCLUSIVE of VAT.

Can I have a specific Installation date and time slot allocated ?

We will always do our best to install your door at your convenience however we do ask that you work with us to ensure a smooth installation .

Most installations take place in the morning on week days so if you cannot be available or have anyone home then this service may not be for you .

Do I need to know any technical details ?

Dont worry we survey every door ensure it will fit correctly so you just need to have a quick measure on the width and height and look at the restrictions on the measurement part of the page and if you come inside the measurements we will do the rest.

What if the door will not fit after I ordered it ?

If we survey the door and find it won't fit for a technical reason then we will give you the options available to you , this may be changing the door to a different item or we will cancel and refund .

We never hold your payment if there's a problem with the technical aspect of installation

Can I pay on Installation. ?

No , we will not accept this method of payment on our doors , call customer services for advice . We will not accept a cheque as payment .

Once you take my old door away can I ask for it back .

No , old doors are imediatley recycled where possible and you relinquish all claim on the item once it is loaded onto our vehicle , the item becomes property of Birmingham Garage Doors.

Can I return a door if I do not like it .

On the day of Installation you must be available to view the product and sign it off as the correct colour and style before we install it , this is because once fitted it cannot be returned because it becomes a security risk , also if we have scrapped your old door at your request you will be left with a large hole at the front of your house .


WEE

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximize separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Why Recycle?

Unwanted electrical equipment is the fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in a landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

Under the directive we must allow customers of new electrical items the opportunity to recycle the old electrical item, For instance if you buy a motor then you will be able to send us back your old motor on a like for like basis. You cannot send back another item i.e a garage door , window, another electrical item such as a kettle .

To recycle You must bring the item to us or send us your old WEEE item with proof of purchase of the new item on the outside of the box with the box clearly marked "WEEE Inside". You are liable for postage of the item. We do not offer a collection service and will not collect any item on delivery of a new item for logistical reasons. Alternatively your local recycling center offers a specified area for the correct disposal of WEEE.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled-bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com




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